Refund policy

We want you to be happy with your garden. If something isn't right, here's how we put it right.

30-day returns

You can return your garden within 30 days of delivery for a refund of what you paid. It needs to be in the condition you received it, with all its parts and the original packaging. You pay for return shipping, unless the item arrived damaged, faulty or wrong (see below). Please use a tracked service, as we can't refund a return that never reaches us.

How to start a return

Email hello@fyllaura.com with your order number and the reason for the return. We reply within 24 hours, Monday to Friday, with the return address and next steps. Please don't send anything back before you hear from us, because returns sent to the wrong address can't be processed.

Damaged, faulty or wrong items

If your order arrives damaged, doesn't work, or isn't what you ordered, email us at hello@fyllaura.com within 7 days of delivery. Include your order number and a photo of the problem. We'll send a replacement or give you a full refund, at no cost to you. If we need the item back, we'll send you a prepaid return label.

Refunds

Once your return arrives and we've checked it, we'll email you to confirm. Approved refunds go back to your original payment method. Banks usually take 5–10 business days to show them. If it's been longer than that, email us and we'll look into it.

Cancellations

If your order hasn't shipped yet, email us as soon as you can and we'll do our best to cancel it and refund you in full. Once it has shipped, it's handled as a return.

Having trouble getting things to grow?

Before you send your garden back, get in touch. Most growing problems, like slow sprouting, algae or pale leaves, come down to water type, nutrient timing or light settings. They're usually easy to fix, and we're happy to help.

Questions?

Email hello@fyllaura.com and a real person will reply within 24 hours, Monday to Friday.