Shipping policy

Fyllaura ships all orders from warehouses in the US through trusted US carriers, and we're proud to offer free shipping on every order.

All orders and payments are subject to verification and approval before shipping. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require 1–2 working days on average to process your order and hand it to our carrier. Around major holidays, processing may take slightly longer.

If you need to change your shipping address, please email us within 12 hours of placing your order. Once your order has begun processing, we are unable to make any changes. We will only ship to the address provided at checkout.

We only ship during business days and do not ship on Saturdays, Sundays or US federal holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

Tracking

All orders are shipped with tracking numbers. You will receive an email with your tracking number when your order is dispatched to the carrier.

It can take 24–48 hours for tracking information to update in the carrier's system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries

We currently ship within the 48 contiguous United States only. We're unable to ship to Alaska, Hawaii, US territories, PO boxes or APO/FPO addresses at this time.

United States (48 contiguous states): 3–7 business days — Free shipping

Note: This estimate includes our processing time. Delivery dates are estimates and are not guaranteed.

While we will do all we can to make sure your order is delivered on time, Fyllaura cannot be held responsible for conditions beyond our control such as severe weather, carrier delays, holidays or labor disputes, which can cause delays beyond our original delivery estimates.

Lost, Stolen or Damaged Packages

If your tracking hasn't updated for 7 business days, or your package never arrives, please contact us and we will send a replacement or issue a refund.

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your building's mail area, then contact us within 7 days of the delivery date. We will work with you and the carrier to resolve it.

If your order arrives damaged, please see our Refund Policy.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. If the order has already been processed, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@fyllaura.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.